Cancellation Policy

We understand things come up! You will receive a full refund if you need to cancel up to a week before the training.

What if I don’t pass the pre-course?

You will receive a full refund at no additional cost if you do not pass the pre-course at the start of the first day. It happens!

Where is the training located?

We rent out a local facility pool for the duration of the training. These facilities are either in Patchogue or Holtsville. We will share the full address once you have signed up to take the course.

Will there be breaks?

Of course! There are a lot of skills to review and we know breaks are important. We will have a one hour lunch break.

When will I receive my certification from American Red Cross?

You will receive your American Red Cross Certification up to 48 hours by email upon completion of the course.

How long does my CPR/AED cert last for?

Your CPR/AED certification needs to be re-newed each year to ensure your skills are up to shape. On your certification it will say valid for 2 years but in NY state it is a policy to renew it each year.

Do I have to complete the Blended learning online assignment before arriving to class?

Yes, once you pay for the class you will receive an email with a link to redcross.com to complete the blended learning modules. The modules contain videos and reading. At the end of the modules you will have to pass the exam by scoring 80% or higher to complete the blended learning process. Please bring a copy of your completion of blended learning to the first day of class. If you DO NOT complete it before class we can not let you continue in the class.

Please email us at HighTideRescue@gmail.com with any questions or concerns!